Personalised Cards

Pops of colour, handmade, and personalised – unwrap joy with a gift that screams "you're special"! Pick a product, send your requests for customisation, and we'll take care of the rest.

Step 1: Go to "Order Form" in the menu section and select the item that you want to order.

Step 2: Provide the details for personalisation (e.g. names, message) at the last part of the order form.

The draft of the card will be sent to you for approval. We will allow up to a maximum of 2 layout revisions.

Singapore

• PayLah
• PayNow

Philippines

• BPI
• BDO
• GCash

We do not accept cash on delivery.

Kindly send us proof of payment via WhatsApp/Viber (+65 9014 0301), email (littletreepalatte@gmail.com), or Instagram DM (@littletreepalette / @littletreepalettesg).

Your order will be processed after payment confirmation.

Orders are dispatched around 3-10 working days after payment confirmation. Processing time is longer (around 11-15 working days) for customised orders and those placed during peak season (e.g. Teacher's Day, Children's Day, Christmas). If you need the items urgently, please indicate it in the "requests" section of the order form. We will do our best to expedite your order.

Our products are currently available in Singapore and the Philippines.

Orders within Singapore are shipped via Ninja Van courier (flat rate of $5.00 per mailer bag). Shipping takes around 2-5 working days. Other options include Grab, Lalamove, or self-collection.

Orders within Metro Manila and selected areas in the National Capital Region (NCR), Philippines are shipped via AP Cargo courier (flat rate of ₱100.00 per mailer bag). Shipping takes around 2-5 days working days. For other provincial areas, these are shipped via LBC. Shipping fee and delivery period depends on your specific location. We also allow same-day delivery via Grab or Lalamove.

The customers are responsible for booking and payment of Grab or Lalamove deliveries.

Change of Mind

Please ensure that you ordered the correct items before proceeding to the payment section. We will not offer refunds/exchanges if you change your mind or accidentally ordered the incorrect item.

Defects and Other Issues

Upon completion of your order, kindly await our email/message for photos of the final items and details for dispatch. Please inspect all the items that you received and inform us immediately if there are any issues (e.g. defects, wrong item/s). You can email us at littletreepalette@gmail.com or message us directly via our Instagram/Facebook accounts. We will then guide you through the process on how to get the correct item/s.

Refund Policy

We will only offer partial refunds for defective or incorrect item/s.

If you do not wish to receive the correct item/s anymore, kindly inform us and we will process your refund accordingly.